UGC NET JRF Commerce 2020 October Second Shift

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UGC NET JRF Commerce 2020 October Second Shift

Dheeraj Kumar Singh

Business Environment & International Business

  1. A multinational firms is the one which_________
    1. Source supplies from multiple countries
    2. Export production to multiple countries
    3. Control and operates production facilities in multiple countries
    4. Has consular access in multiple countries
  2.  Grouping of countries committed to remove all barriers to the free flow of goods and service between themselves and also pursue independent external trade policies is called
    1. Free trade area
    2. Custom union
    3. Common market
    4. Economic union
  3. Uppasala model for internationalization of business operations is not valid for___
    1. Manufacturing organisations
    2. Services organisations
    3. Agribusiness enterprises
    4. Trading enterprises
  4. Match the item in List I with economist propounded the same from List II
    List 1  List 2
    (Theoretical foundations of global trade)  (Economist)
    A. Absolute cost advantage i. Michael Porter
    B. Factor endowment theory  ii. David Ricardo
    C. National competitive advantage iii. Hecksher and Ohlin
    D. Comparative cost advantage iv. Adam Smith

    Identify correct match from the following:
    1. A-iv, B-iii, C-i, D-ii
    2. A- iii ,B-ii, C-i, D-iv
    3. A-i, B-iv, C- iii, D-ii
    4. A- iii, B-iv, C- ii, D-i

  5. Assertion A: TRIMs and TRIPs provisions facilitates and promotes FDI.
    Reason R: TRIMs and TRIPs provisions remove restrictions and address capital flow sensitivities.
    Choose the correct response from following:
    1. Both A and R are correct but R is the right explanation of A
    2. Both A and R are correct but R is not the right explanation of A
    3. A is correct but R is incorrect
    4. Both A and R is incorrect
  6. Which of the following industry verticals received boost amid covid-19 pandemic lockdowns?
    A. Online education, gaming and entertainment
    B. E-commerce and e payment infrastructure
    C. Retailing and pharmaceuticals
    D. Hospitality and healthcare services
    E. Manufacturing and MSMEs
    Choose the most appropriate answer from the options given below:
    1. A,B and D only
    2. A,C and E only
    3. A,B and C only
    4. C,D and E only
  7. Which of the following policy has lost its sheen consequent to implementation of the GST Laws in India?
    1. Monetary policy
    2. Fiscal policy
    3. Trade policy
    4. Exim policy

Accounting & Auditing

  1. Sequence of the following activities in the process of accounting
    A. Journalizing the transaction in the books of entry
    B. Recording the business annual financial statements
    C. Preparation of annual financial statements
    D. Preparation of the trial balance
    E. Deriving meaningful inferences for business decisions
    Choose the correct answer from the options given below:
    1. A,B,C,D,E
    2. A,B,D,E,C
    3. D,C,E,B,A
    4. B,A,D,C,E
  2. Which one of the following is a correct equation?
    1. Opening capital = Closing capital + Additional capital – Drawings – Profit
    2. Opening capital = Closing capital + Drawings capital – Additional capital – Losses
    3. Opening capital = Closing capital + Drawings capital – Additional capital – Profit
    4. Opening capital = Closing capital – Drawings capital – Additional capital – Profit
  3.  X and Y are partners in a business sharing profit and losses in the ratio of 3:2.they admit Z as a new partner with 1/5 share in the profits. Calculate the new profit sharing ratio of the partners.
    1. 12:8:5
    2. 12:8:6
    3. 12:7:6
    4. 12:3:7
  4. A company purchase a machinery on 01-01-2015 for a sum of Rs.60,000.The retail price index on that date was 150. What is the value of machinery according to CPP method on 31st December 2015, when the price index was 200.
    1. Rs.1,00,000
    2. Rs.90,000
    3. Rs.80,000
    4. Rs.70,000
  5.  If activity ratio of a firm is 80% and capacity ratio is 120% find out its efficiency ratio.
    1. 150%
    2. 100%
    3. 80%
    4. 66.67%
  6.  When current ratio is 2:1 and if equal increase in current assets and current liabilities would result in
    1. No change in current ratio
    2. Increase in current ratio
    3. Decrease in current ratio
    4. Current ratio will double
  7. Objective of energy management and audit invariably includes which of the following in business enterprises?
    1. Minimizing cost of energy consumption
    2. Minimizing waste in energy consumption
    3. Scaling harmful impacts of pollution on health of the natives
    4. Minimizing environmental degradation
    Choose the most appropriate answer from the options given below:
    1. 1,2 and 3 only
    2. 2,3 and 4 only
    3. 1,2 and 4 only
    4. 1,2,3,and 4 only
  8. Process costing is appropriate for which of the following firms?
    A. Logistics and transportation firms
    B. Pharmaceutical and healthcare firms
    C. Tourism and hospitality firms
    D. Oil refining firms
    Choose the most appropriate answer from the options given below
    1. A and C
    2. B and C
    3. A,B and C
    4. D only
  9. The shutdown refers to complete cessation or closing down of the business. It involves which of the following?
    (i) No buying or selling
    (ii) No manufacturing
    (iii) Shifting of business from one place to another place
    (iv) Assets to be sold or disposes off
    (v) Returning capital to owners
    1. (i),(ii),(iv),(v)
    2. (i),(ii),(iii),( iv)
    3. (i),(ii),(iii),(iv)
    4. (i),(iii),(iv),(v)
  10.  Which of the following are false?
    A. partners are not bound to carry on the business of the firm to the greatest common advantage
    B. where a partner is entitled to interest on capital subscribed by him, such interest shall be payable whether or not there are profits
    C. An outgoing partners has a right to claim a share in the profit of the firm till his account is finally settled
    D. a partner may be expelled from the firm only with the consent of all other partners
    Choose the most appropriate answer from the options given below:
    1. A,B,D only
    2. A,C,D only
    3. B,D,C only
    4. C,D only
  11.  Which of the following are related to vouching of sales?
    A. Dispatch of goods
    B. Sales book
    C. Direct notes
    D. Credit notes
    Choose the most appropriate answer from the options given below:
    1. B and D only
    2. A and D only
    3. B and A only
    4. B and C only
  12. Match the items of List I with those of List II and choose the correct code of combination
    List I List II
    a. Inability to pay interest (i) Current ratio
    b. Liquidity crisis (ii) Debtor turnover ratio
    c. Inefficient collection of receivable (iii) Interest coverage ratio
    d. Return of shareholders fund being much higher than the overall return on investment (iv) Debts-equity ratio

    1. a- (iii), b- (i), c- (ii), d- (iv)
    2. a- (iii), b- (ii), c- (i), d- (iv)
    3. a- (ii), b- (iii), c- (i), d- (iv)
    4. a- (i), b- (ii), c- (iii), d- (iv)

  13.  Sequence of the following activities in the process of standard costing.
    A. Establishing standard costs
    B. Measurement of actual costs
    C. Identifying variances and causes of variance
    D. Disposing the variances to cost and profit centers
    E. Comparison of actual and standard costs
    Choose the correct answer from the options given below:
    1. A,B,E,C,D
    2. A,B,C,D,E
    3. A,B,E,D,C
    4. A,B,D,C,E

Business Economics

  1. In penetration pricing a business firm seeks to access deeper market penetration by keeping prices_________
    1. Higher
    2. Competitive
    3. Low
    4. Flexible
  2. Sub-optimal allocation of resources under monopoly to cause social welfare loss is often inferred as
    1. Deadweight loss
    2. Allocation drift
    3. Monopoly loss
    4. Opportunity loss
  3.  Which of the following is the first order conditions to profit maximisation?
    1. TR – TC
    2. MR – MC
    3. MR cuts MC from below
    4. Slope of MC curve must be higher than that of MR curve
  4.  A price ceiling below the equilibrium price often leads to_______
    1. Commodity glut
    2. Tax Burden on consumer
    3. Shortage of the commodity and black marketing
    4. Export of commodity
  5.  For a decline in price, Total Revenue(TR) increases if demand is______
    1. Elastic
    2. Inelastic
    3. Unitary elastic
    4. Zero elastic
  6.  When consumers seek to be different and exclusive by demanding less of a commodity as more people consumes it. This phenomenon is known as
    1. Bandwagon effect
    2. Snob effect
    3. Substitution effect
    4. Price effect
  7. Which of the following are sufficient to determine shutdown point of multi commodity firms in the short-run?
    A. Variable cost of operation
    B. Marginal revenue received
    C. Average variable cost of operation
    D. Average marginal revenue received
    Choose the most appropriate answer from the options given below
    1. A and B only
    2. C and D only
    3. A,B and C only
    4. B,C and D only
  8. Which one of the following is/are hold(s) true to successfully practice price discrimination?
    A. The firm must be a pure monopoly
    B. The firm must possess market power
    C. It must be difficult for consumer in one market to sell to consumer in the other market
    Choose the most appropriate answer from the options given below:
    1. A and B only
    2. B and C only
    3. A and C only
    4. C only
  9.  In a monopolistically competitive market, which of the following hold true?
    A. firms are small relative to the total market
    B. no firms has any market power
    C. there is easy entry and exit in the market
    D. few firms have market power
    E. there is no easy entry and exit in the market
    Choose the most appropriate answer from the options given below:
    1. A, C and E only
    2. B and C only
    3. A, and B only
    4. A, and C only
  10.  Match List I with List II
    List I List II
    (Market Forms)  (Distinctive featured)
    A. Perfect competition  i. Price rigidity
    B. Monopoly  ii. Product improvements
    C. Monopolistic competition iii. Homogeneous products
    D. Oligopoly  iv. Price discrimination

    Chose the correct answer from the options given below:
    1. a-(ii),b-(i),c-(iv),d-(iii)
    2. a-(iv),b-(iii),c-(i),d-(ii)
    3. a-(iii),b-(iv),c-(ii),d-(i)
    4. a-(i),b-(ii),c-(iii),d-(iv)

  11. Match the cost concepts in List I and their description List II
    List I (Cost concepts) List II (Description)
    A. Sunk cost  i. Change in total cost for a unit change in out put
    B. Marginal cost  ii. Value of inputs owned and used in production
    C. Investment cost iii. Costs that are unaffected by firm decision
    D. Implicit cost iv. Total increase in costs resulting from decision

    Chose the correct answer from the options given below:
    1. A-ii, B-i, C-iv, D-iii
    2. A-i, B-iii, C-iv, D-ii
    3. A-iv, B-ii, C-iii, D-i
    4. A-i, B-ii, C-iii, D-iv

  12. Assertion A: Equilibrium price of a commodity is the price at which the quantity demanded of the commodity equals the quantity supplies.
    Reason R: Equilibrium, is the condition, once determined tends to persists in time.
    Choose the right options:
    1. Both A and R are correct but R is the right explanation of A
    2. Both A and R are correct but R is not the right explanation of A
    3. A is correct but R is incorrect
    4. Both A and R is incorrect
  13. Suppose a customer who purchase only two goods is making a utility-maximizing choice and then the price of one of the goods decreases. what will happen?
    A. The consumers purchasing power will increases
    B. The consumers total utility will increase
    C. The consumers money income will increase
    Choose the most appropriate answer from the options given below
    1. A and C only
    2. A and B only
    3. B and C only
    4. A,B and C only

Business Finance

  1. X The following information is available for Ravi corporation
    EPS – Rs.4
    ROI-18%
    Rate of return required by shareholders – 15%
    What will the price per share as per Walter if the payout ratio is 40%?
    1.29.87
    2.29.33
    3.28.80
    4.30.63
  2.  Suppose that a firm has 20% debts and 80% equity in its capital structure. The cost of debts and cost of equity are assumed to be 10% and 15% respectively, What is the overall cost of capital?
    1. 11%
    2. 12%
    3. 13%
    4. 14%
  3.  Which one of the following is the most pervasive and sustaining objectives of financial decision making?
    1. Profit maximization
    2. Earnings maximization
    3. Value maximization
    4. Cost maximization
  4. Political risk management comes in the ambit of which of the following financial decisions?
    1. Non- conventional capital budgeting
    2. International currency arbitrage
    3. Foreign exchange market
    4. Multinational capital budgeting
  5. Which of the following narratives describes fisher (lrving) effect?
    A. Nominal interest rate is equal to a real interest rate plus an expected interest rate
    B. Real interest rate is equal to nominal interest rate minus expected rate of inflation
    C. Exchange rate different between two currencies is explained by interest-inflation rate differential
    D. Exchange rate differential between two currencies is explained by comparative cost advantage and purchasing power parity
    Choose the most appropriate answer from the options given below
    1. A,B and C only
    2. A and B only
    3. C and D only
    4. B, C and D only
  6.  Sequence the following in the capital budgeting process
    A. Cash flow estimation
    B. Identify discounting rate
    C. Project selection decision
    D. Determination of NPV
    Choose the correct answer from the options given below:
    1. A,B,C,D
    2. A,B,D,C
    3. D,A,B,C
    4. B,A,D,C
  7. Which of the following aptly aims to alleviate financial stress of the borrowers at bottom of pyramid by reducing their cost of credit in new of covid-19 pandemic?
    A. A generic loan moratorium to the borrowers
    B. Two percent interest subvention on Sishu loans under the Pradhan Mantri Mudra Yojana
    C. Provisioning Rs.1,500 crore for animal husbandry infrastructure fund (AHIDF) to help investment in dairying, meat processing and animal feed plants.
    D. Financial incentives to farmers producer organisations (FPOs) and micro, small and medium enterprises (MSMEs)
    Choose the most appropriate answer from the options given below
    1. A,B and C only
    2. A,B and D only
    3. B and C only
    4. D only

Business Statistics and Research Methods

  1.  In a moderately skewed distribution, which of following equation indicates the relationship among median and mode?
    1. Mean = 2 Mode – 3 Median
    2. Mode = 3 Median -2 Mode
    3. Median = 3 Mean -2 Mean
    4. Mode = 3 Mean – 2 Median
  2.  If on a average, 2 customers arrive at shopping mall per minute, what is the probability that in a given minute, exactly 3 customers will arrive?(e-2=0.1353)
    1.0.1804
    2.0.3532
    3.0.2352
    4.0.1404
  3.  Goodness of fit of a distribution is tested by
    1. T test
    2. F-test
    3. Chi-square test
    4. Z-Test
  4. Which of the following could be problems with consumer interviews?
    A. A non-random sample
    B. The identification problem
    C. Response bias
    Choose the most appropriate answer from the options given below
    1. A and B only
    2. B and C only
    3. A and C only
    4. B only
  5. Which of the following include problems in forecasting?
    A. Estimates becoming more reliable the further you forecast into the future
    B. Specification error
    C. Cyclical variation
    D. Stationary in data series
    E. Consistency in data series
    Choose the most appropriate answer from the options given below
    1. A and B only
    2. B, C and D only
    3. B and C only
    4. A and C only

Business Management and Human Resource Management

  1. Beliefs, attitudes, traditions and expectations which are shared by group members is called
    1. Group norms
    2. Group communication
    3. Group cohesiveness
    4. Group structure
  2.  Which of the following method of training is NOT a part of the off-the job training method?
    1. Sensitivity training
    2. Transitional analysis
    3. Apprenticeship
    4. Conference method
  3. Who coined the metaphor Invisible hand in the theory of moral sentiments?
    1. Milton Friedman
    2. David Ricardo
    3. Michael Porter
    4. Adam Smith
  4. The defenders of the sustainability approach towards corporate social responsibility(CSR) point out that________
    1. All economic activity exists within a biosphere that support all life
    2. The success of business must be judged only against profitability
    3. People have a strong ethical duty to cause no harm and only a prime facie duty to prevent harm
    4. Business sole responsibility is to fulfill the economical functions they were designed to serve
    5. Customer service is most important
    Choose the most appropriate answer from the options given below:
    1. 1 and 2 only
    2. 2,3,4 only
    3. 1,3 only
    4. 1 only
  6.  Match the items of List I with those of List II and choose the correct code of combination
    List I List II
    a. Ad-hoc team formed to solve unusual problem (i) Virtual organization
    b. Suitable when there are large number of small projects (ii) Task force
    c. Status-free and hierarchy free organization (iii) Free form organization
    d. Digital or dot com organization (iv) Matrix organization

    1. a- (iii), b- (i), c- (iv), d- (ii)
    2. a- (i), b- (ii), c- (iv), d- (iii)
    3. a- (ii), b- (iv), c- (iii), d- (i)
    4. a- (iv), b- (i), c- (ii), d- (iii)

  7. Arrange the following management function in a logical sequence of getting things done.
    A. Planning
    B. Staffing
    C. Organizing
    D. Coordinating
    E. Controlling
    F. Directing
    Choose the correct answer from the options given below:1. A, B, C, D, F, and E
    2. A, C, B, F, D, and E
    3. A,C,B,D, F, and E
    4. A,C,B,D,E, and F
  8. Sequence the following CSR eligibility criteria and spending as per the provisions of the Indian companies Act 2013.
    A. Positive net worth of Rs.500 crores or more
    B. Two percent of average profit spend on CSR
    C. Net profit of Rs.5 crores or more in given financial year
    D. Turnover of Rs.1.000 crore or more
    E. Penal action for noncompliance
    Choose the correct answer from the options given below:
    1. E,B,D,C, and A
    2. B,E,A,C, and D
    3. D,D,C,B, and E
    4. C,B,A,D, and E
  9. Assertion A: workers participation in management is involvement of workers only in such areas of activities of the enterprises where they can make some positive contribution.
    Reasoning R: workers may not be competent enough to understand and appreciate the managerial aspects of the enterprise.Code:
    1. Both A and R are correct but R is not the right explanation of A
    2. Both A and R are correct but R is the right explanation of A
    3. A is correct but R is incorrect
    4. Both A and R is incorrect

 

Banking & Financial Institutions

  1. Match the item of List I with the item of List II and suggest the correct code
    List 1 List 2
    A. Relationship i. Dealing in hundis and acceptance of deposits
    B. Merchant banking ii. Widening the enterpreurial base and assist in a rapid rate of industrial growth
    C. Indigenous banking iii. Engaged in the business of capital issue management
    D. Development banking iv. Creating maintaining and enhancing strong relationship with customers

    1. A-iv, B-ii, ​​Ci, D-iii
    2. A-ii, B-iii, Ci, D-iv
    3. A-iv, B-iii, Ci, D-ii
    4. A-ii , Bi, C-iv, D-iii

  2. “Skimming” in e-banking refers to
    1. Identifying fraudsters copying vital information from credit cards
    2. Multiple transactions by one credit card
    3. Conversion of a debit card into credit card
    4. Excessive charge for online service
  3.  Reserve Repo rate is a tool used by the Reserve Bank of India primarily to______
    1. Inject liquidity
    2. Absorb liquidity
    3. Protect bank credit
    4. Build reserve
  4. In order to calculate capital adequacy ratio, the banks are required to take into consideration, which of the following risks?
    A. Credit risk
    B. Market risk
    C. Operational risk
    Choose the most appropriate answer from the options given below
    1. A and C only
    2. A and B only
    3. B and C only
    4. A,B and C only
  5.  Identify on which of the three mutually reinforcing pillars Basel-III capital regulations are based?
    A. Minimum capital standards
    B. Supervisory review of capital adequacy
    C. Credit risk management
    D. Market discipline
    E. Management control
    Choose the most appropriate answer from the options given below
    1. A,B and C only
    2. A,B and D only
    3. C,D and E only
    4. A,C and D only
  6. Assertion A: Credits flows to agriculture and SME sector have increased in recent years.
    Reasoning R: Reserve Bank of India has gradually relaxed various controls in credit market.
    Code:
    1. Both A and R are correct but R is the right explanation of A
    2. Both A and R are correct but R is not the right explanation of A
    3. A is correct but R is incorrect
    4. Both A and R is incorrect
  7. Which of the following truly describe govt. intervention in the MDME space in view of Covid-19 pandemic?
    A. Provisioning of collateral free automatic loans worth Rs.3 lakh crores
    B. Provision of 100% credit guarantee coverage to banks and NBFCs on principal and interest for loaned to NBFCs
    C. Redefined MSMEs to include both investment and turnover criteria
    D. Created a war chest of Rs.3,00,000 crores for the MSME loans employment protection
    E. Allocated Rs3,00,000 crores for MSME loan moratorium waiver
    Choose the most appropriate answer from the options given below
    1. A,B and C only
    2. B,C and D
    3. C,D and E
    4. A,C and D

Comprehension

A mutual fund is a special type of investment institution which acts as an investment conduit. It pools the savings of relatively small investors in a well- diversified portfolio of sound investment. Mutual funds issue securities (known as unit) to the investors (known as unit-holders) in accordance with the quantum of money invested by them.The profit (or losses) are shared by the investors in proportion to their investments.A mutual funds is set up in the form of a trust which has (i) a sponsor, (ii) trustee, (iii) Asset Management Company (AMC) and (iv) custodian.The trust is established by the sponsor who is like promoter of a company.The trustees of the mutual fund hold its property for the benefit of unit-holders.The trustees are vested with the general power of superintendence and direction over AMC. They monitor the performance and compliance of the SEBI regulations by the mutual fund. The AMC manages the funds by making investment in various types of securities. The custodian holds the securities of the various scheme of the mutual fund in its safe custody. As an investment intermediary, mutual funds offer a variety of service/advantages to the relatively small investors who,On their own,cannot successfully construct and manage an investment portfolio mainly due to the small size ot their funds, lack of expertize/experience and so on. These inter-alia, include convenience in the terms of lower denomination of investment and liquidity, lower risk through diversification, export management and reduced transaction cost due to economics of scale.

Sub questions

  1. Who among the following monitors the compliance of SEBI regulations by the mutual fund?
    1. Sponsor
    2. Trustee
    3. AMC
    4. Custodian
  2. The sponsor of a mutual fund is similar to
    1. Sole proprietor of a firm
    2. Partner of a partnership firm
    3. Promoter of a company
    4. Director of a company
  3. AMC manages funds by investing in
    1. Stock market securities only
    2. Credit instruments only
    3. Government bonds only
    4. Various types of securities
  4. Which among the following is not a part of mutual fund trust?
    1. Sponsor
    2. Custodian
    3. Depository
    4. Trustees
  5. Mutual fund is
    1. Investment intermediary
    2. Venture capital
    3. NBFC
    4. Non-profit organization

Marketing Management

  1. SWACHH BHARAT ABHIYAN is an example of
    1. Sustainable marketing
    2. Social marketing
    3. Service marketing
    4. Relationship marketing
  2. Which type of studies would be most appropriate to use in order to measure changed opinions of consumers repeatedly?
    1. Focus group studies
    2. Shadowing studies
    3. Longitudinal studies
    4. Experimental studies
  3. Which type of retailers involve in comparatively low prices as a major selling point combined with the reduced costs of doing business?
    1. Convenience stores
    2. Discount retailers
    3. Limited line retailers
    4. Category killers stores
  4.  Tele marketing is a part of
    1. Viral marketing
    2. Social marketing
    3. Direct marketing
    4. Relationship marketing
  5.  After concept testing a firm would engage in which of the following stage in developing and marketing a new product?
    1. Test marketing
    2. Marketing strategy development
    3. Business analysis
    4. Product development
  6.  A market needs to be aware of the criteria by which effectiveness of their segmentation procedures can be assessed. Which of the following is NOT a criterion for evaluating the resulting market segments?
    1. Perishability
    2. Size of the resulting segment
    3. Measurability
    4. Accessibility
  7. Survey instruments used to assess customer perception of service quality are called
    A. CETSCALE
    B. SERVQUAL
    C. SERVPREF
    D. DINESERV
    E. RSQS
    Choose the most appropriate answer from the options given below
    1. A and B only
    2. B and C only
    3. A,B,C and D only
    4. B,C,D and E only
  8.  Channel conflicts can be
    A. Vertical
    B. Horizontal
    C. Diagonal
    D. Circular
    E. Triangular
    Choose the most appropriate answer from the options given below
    1. A and C only
    2. B and C only
    3. A and B only
    4. A,B and C only
  9.  Which of the following retail analytic applications involve(s) the use of search techniques to gain insights into customers buying pattern?
    A. Factor analysis
    B. Regression analysis
    C. Data mining
    D. Data scraping
    E. Data cloning
    Choose the most appropriate answer from the options given below
    1. A and B only
    2. B and C only
    3. A,C and D only
    4. C only
  10. Match the item of List I with the item of List II
    List 1 List 2
    A. Introduction  i. Companies from other high income countries increase exports to the innovating country
    B. Growth  ii. Competitors from other high income countries may begin production in developing countries
    C. Maturity  iii. A few competitors at home
    D. Decline  iv. Competitors in other high income countries begin production for their domestic markets

    1. A-iii, B-iv, Ci, D-ii
    2. A-iii, Bi, C-iv, D-ii
    3. A-ii, B-iv, Ci, D-iii
    4. A-iv , B-ii, ​​Ci, D-iii

  11. Sequence the steps in CRM process?
    A. Developing CRM programs
    B. Collection of customer data
    C. Analyzing customer data
    D. Identify the target customers
    E. Implementing programs
    Choose the correct answer from the options given below:
    1. A,B,C,E,D
    2. B,C,D,A,E
    3. B,C,A,E,D
    4. C,D,E,A,B
  12. Which of these are readily accepted distinguishing characteristics of the services that create unique strategic challenges?
    A. Inflexibility
    B. Perishibility
    C. Inseparability
    D. Intangibility
    E. Inscrutability
    Choose the most appropriate answer from the options given below
    1. B,C,D only
    2. A,B,C,D only
    3. C,D,E only
    4. B and D only
  13. The consumers price sensitivity is/are influenced by
    A. Who bears the cost
    B. What percentage of total expenditure does the product represent
    C. Who bears the cost and type of retailer from where customer purchase
    D. Consumption of product by the customer
    E. Knowledge about the product
    Choose the most appropriate answer from the options given below
    1. A,B,E only
    2. B and D only
    3. A,B,D only
    4. A,B,D,E only

Legal Aspect of Business

  1. Meaning of unpaid seller is
    1. The person who has not paid the price
    2. The person who has sold the goods and received the price
    3. The person who has sold the goods and not yet received the price
    4. The person who has not sold the goods
  2.  Intellectual property rights (IPRs) protect the use of information and ideas that are of
    1. Social value
    2. Moral value
    3. Commercial value
    4. Ethical value
  3.  Which of the following are true of the goods and services tax (GST) introduced in India in recent times?
    A. It is a destination tax
    B. It benefits producing states more
    C. It benefit consuming states more
    D. It is a progressive taxation
    E. It is an umbrella tax to improve ease of doing business
    Choose the most appropriate answer from the options given below
    1. B, D and E only
    2. A, C and D only
    3. A, D and E only
    4. A, C and E only
  4. Match the item of List I with the item of List II and choose the correct code of combination:
    List 1 List 2
    A. Indian contract Act  i. 2002
    B. Right to information Act ii. 1872
    C. Information technology Act iii. 2005
    D. Competition Act iv. 2001

    1. A-i, B-ii, ​​C-iii, D-iv
    2. A-ii, B-iv, Ci, D-iii
    3. A-iii, B-iv, C-ii, D-i
    4. A-ii , B-iii, C-iv, D-i

  5. What is the correct sequence of distribution of amount realized under section 154 of CGST rules?
    a. Appropriated against the administrative cost of the recovery process.
    b. Appropriated against any other amount due from defaulter under the Act or IGST Act.2017
    c. Appropriated against the amount due to be recovered from defaulter.
    d. Balance amount if any shall be refunded to the defaulter
    1. A,B,C,D
    2. A,C,B,D
    3. C,A,B,D
    4. C,B,A,D
  6. Statement I: contracts whose objects or consideration are unlawful are avoid.
    Statement II: contracts in restraint of legal proceedings are void.Code:
    1. Both statements are correct
    2. Both statements are incorrect
    3. Statement I is correct but II is not incorrect
    4. Statement I is incorrect but II is correct

 

Income Tax and Corporate Tax Planning

  1. Belated return u/s 139(4) can be filled at any time
    1. Before the expiry of relevant assessment year
    2. Before the expiry of one year from relevant assessment year
    3. Before the expiry of relevant assessment year or before the assessment is complete, whichever is earlier
    4. Before the expiry of one year from the end of the relevant assessment year or before the assessment year, whichever is earlier
  2.  Tax audit is compulsory in case of a person is carrying on business whose gross turnover exceeds
    1. Rs.60 Lakhs
    2. Rs.1 Crore
    3. Rs.40 Lakhs
    4. Rs.2 Crore
  3.  Mr. X is entitled to transport allowance of Rs.1,800 p.m. for commuting from his residence to office and back and he spends Rs.1,400 p.m. The exemption shall be allowed of
    1. Rs.1,800
    2. Rs.1,400
    3. Rs.1,600
    4. Nil
  4. Match the item of List I with the item of List II and suggest the correct code of combination:
    List 1 List 2
    A. 80 GGC  i. Deduction in respect of rent paid
    B. 80 GG ii. Deduction in respect of contribution given by company to political parties
    C. 80 GGA iii. Deduction in respect of contribution given by any person to political parties
    D. 80GGB iv. Deduction in respect of certain donations for scientific search

    1. A-iii Bi, C-ii, D-iv
    2. A-iii, B-ii, ​​C-iv, Di
    3. A-iii, Bi, C-iv, D-ii
    4. A-i, B- ii, C-iii, D-iv

  5. Arrange the following in correct sequence:
    A. Income under the different heads of income
    B. Deduction from gross total income
    C. Adjustment of losses of the current year and earlier years
    D. Rounding off
    Choose the correct answer from the options given below:
    1. A,C,B,D
    2. A,B,C,D
    3. A,B,D,C
    4. A,D,B,C
  6. Which two of the following are correct about TDS certificate?
    A. TDS on salary payment –Form 16
    B. TDS on non-salary payment –Form 16A
    C. TDS on rent –Form 16B
    D. TDS on sale of property–Form 16C
    Choose the correct options:
    1. A and B
    2. A and C
    3. A and D
    4. B and C

 

Comprehension

The famous Taj palace hotel and towers became the centre of one of the most deadly terrorist attacks in the Indian – sub continent on 26 nov. 2018. The employee’s behavior during the crisis saved the lives of nearly 300 guests.The conditions of Taj after this was so disastrous that it would have been profitable to leave the hotel as it was rather than reopening it. However,Taj made remarkable effort of recovering not just to restore its damaged installations but also to ensure customer satisfaction as well as to uplift the spirit of all employees and staff. The employee at Taj is viewed as an asset and is the real profit centre.’the criterion of the Taj people philosophy displays our commitment to and belief in our people says Bernard Martyris, is former senior VP,HR. In it is ‘Special thanks and recognition system” (STARS) it aims at rewarding employees across all levels.The employee can earn points on the recommendation of colleagues of guests.Taj people Philosophy (TPP) covered all the aspects of and employee career planning from his joining till the death. Taj also implemented the popular performance management system called balance score card in which employee could reviews his performance and make improvements.

Sub questions

    • 96. Hiring the right people for organization like Taj hotel requires which of the following?
      A. Compete to get best employees
      B. Hire for competency and inclination
      C. Be the most preferred employer
      D. Choose the most talented
      Choose the correct option:
      1. (a) and (b)
      2. (b) and (c)
      3. (a),(b) and (c)
      4. (b),(c) and (d)
    • 97. Developing the employees to provide service quality does require which of the following?
      1.Training of employees
      2.Continuous instruction with employee
      3. Setting standard for employees
      4. Recognize and reward the employees across all levels
      Choose the correct answer
      1. A and B
      2. C and D
      3. Only A
      4. A,B,C and D
    • 98. Providing necessary support system for employees require which of the following?
      1. Friendly environment
      2. Providing all the equipment and system needed by employees to deliver service
      3. Internal controls
      4 .Service oriented process
      Choose the correct answer
      1. Only A
      2. B and C
      3. A ,B, and C
      4. B, C, and D
    • 99. Retaining the best people by Taj did not include
      1. making them as a part of vision
      2. promoting them out of turn
      3. rewarding the employees
      4. treating employees as customers
    • 100. Which approach did not help Taj to restore its glory?
      1. collective bargaining
      2. customer retention
      3. treating employee as customer
      4. implementation of performance management system
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